If for any reason you wish to return your merchandise, we will refund, replace, or exchange any item(s) within 15 days of delivery date.
To Return an Item:
Place a copy of your invoice in along with the item(s) you are returning.
All packages must be returned to the following address:
The Lustro Hut
2222 S Stewart Ave, #1J
Lombard, IL 60148 USA
If you require assistance, please feel free to contact the sales department on 1-866-966-5885, Monday through Friday from 10.00 A.M. to 06.00 P.M. EST.
- Loose diamonds carry a 3 day return policy from the delivery date.
- All returned items must be unworn and undamaged in the original boxes along with the original certificates where applicable. There should be no scratches or marks on the item and no sign of wear; the product should not have been altered in any way. Any items that are received that have been worn, damaged, or altered will not be refundable. Original shipping charges are non-refundable.
- All ORIGINAL diamond certificates (where applicable) and a copy of the original invoice must be included with the package in order for a full refund to be issued. Any package missing the original certificate(s) will be charged a fee of $200.00 per original certificate with no exceptions.
- The Lustro Hut is not responsible for any packages it does not receive, or returns not submitted in accordance with these guidelines.
- Payments received by credit card will be refunded the same way. Payments received by bank wire will be refunded by company check. Please allow 3-5 business days for processing after a return is received.
- Special orders, such as custom mountings or jewelry pieces that were requested but are not specifically shown on our website, are non-cancelable and non-refundable items.
- We have attempted to recreate the appearance of our jewelry on our website as close to reality as possible. Keep in mind that different computer monitors may show variations of product colors and details.